Refund Policy

At Urban Decor, we aim to provide our customers with high-quality products and excellent service. If you're not completely satisfied with your purchase, we're here to help! Please read our Refund Policy below:

1. Returns

We offer a 30-day return policy on most products. If you're not satisfied with your purchase, you can return the item within 30 days from the date of delivery for a full refund or store credit. To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • Proof of purchase (receipt or order number) is required.

Certain items are exempt from returns, including:

  • Customized products (personalized or made-to-order).
  • Sale items or items marked as non-returnable.

2. Refund Process

Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method or as store credit.

Please note:

  • Refunds may take 5-10 business days to appear in your account, depending on your bank or payment method.
  • Shipping charges are non-refundable, and you will be responsible for return shipping costs unless the item is defective or damaged.

3. Exchanges

If you need to exchange an item for the same item in a different size or color, please follow the return process outlined above. Once your return is processed, you can place a new order for the exchange.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will guide you on how to proceed with a return or exchange. In most cases, we will cover the cost of return shipping for defective or damaged items.

5. How to Request a Return or Refund

To request a return or refund, please contact our customer support team at:

Please include your order number, a description of the issue, and any photos if the product is damaged or defective.

6. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled if they haven't been processed for shipment. Once an order has been shipped, it cannot be canceled, but you can follow our return process.